Terms & Conditions

1. Acceptance of Orders

Placing an order on the KHARIVO website does not guarantee acceptance. KHARIVO reserves the right to accept or decline any order due to stock availability, payment issues, or other unforeseen circumstances.

2. Payment Policy

• An order will only be confirmed once a minimum deposit of 50% of the total order value has been received.
• The remaining balance must be paid before or upon delivery, depending on the payment option selected by KHARIVO.
• KHARIVO reserves the right to delay or cancel orders where payment has not been received.

3. Product Availability & Substitutions

We strive to supply all products exactly as advertised.

If a product is unavailable due to stock shortages or supplier constraints, KHARIVO reserves the right to substitute it with a product:

• of the same or higher value;
• of a similar type and quality; and
• that serves the same intended purpose.

Substitutions are made to ensure your hamper is delivered on time while maintaining the overall value of your purchase.

4. Pricing

All prices displayed are in South African Rand (ZAR) and are subject to change without prior notice.

Prices applicable to your order are those confirmed at the time your order is accepted.

5. Delivery

Delivery dates provided by KHARIVO are estimates and may vary due to circumstances beyond our control, including weather, traffic, supplier delays or other unforeseen events.

Customers must ensure that someone is available to receive the order at the delivery address.

6. Order Cancellations & Refunds

Customers may cancel their order at any time before dispatch.

More than 24 hours before the scheduled delivery date: Customers will receive a 100% refund of any amount paid. Refunds will be processed within 3–5 business days.

Less than 24 hours before the scheduled delivery date: Customers will receive a 50% refund of the amount paid. This is because the order may already have been packed, purchased from suppliers, or allocated for delivery. Refunds will be processed within 3–5 business days.

7. Incorrect or Damaged Items

If you receive an incorrect or damaged item, please notify KHARIVO within 24 hours of delivery by providing your order number together with clear photographs of the affected item(s).

Where the claim is validated, KHARIVO will replace the item or provide an appropriate refund at its discretion.

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Ensuring someone is available to receive the delivery.
• Inspecting the order upon delivery.
• Reporting any issues promptly.

9. Limitation of Liability

KHARIVO shall not be liable for delays or failure to perform due to circumstances beyond its reasonable control, including supplier shortages, transport disruptions, natural disasters, strikes, or other force majeure events.

10. Privacy

Customer information is collected solely for processing orders, deliveries and customer support.

KHARIVO will not sell or share personal information with third parties except where required to fulfil an order or comply with applicable law.

11. Changes to Terms & Conditions

KHARIVO reserves the right to amend these Terms & Conditions at any time. Updated terms will be published on the website and become effective upon publication.